travel planning

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Please read Terms, Cancellations, Final Payments, if you agree to TERMS, please Click "link" below to complete Planning Request

At Frances Farlow Travel & Tours, we specialize in creating customized travel itineraries tailored to your unique preferences. Our expert travel consultants are dedicated to ensuring you have the best experience possible. Please click on the link below to complete the Travel Planning Form and we will contact you within 24-48 hours.

I understand that all payments, deadlines, cancellation penalties, and supplier restrictions stated in this agreement and in the applicable invoice or supplier terms are part of my booking agreement.

The deposit is non-refundable and non-transferable unless the written terms of the applicable travel supplier expressly provide otherwise. Once payment is submitted, the funds may be paid to airlines, hotels, cruise lines, tour operators, transportation companies, insurance providers, or other suppliers. 

All cancellation requests must be submitted in writing to Frances Farlow Travel & Tours, LLC. The effective cancellation date is the date the written request is received. Cancellation penalties may increase as the departure date approaches and may equal the full trip price. Agency planning, consultation, administrative, service, and processing fees are non-refundable unless stated otherwise in writing. 

The client is responsible for paying all amounts by the stated deadlines. Failure to pay on time may result in cancellation of the reservation without refund of prior payments. Reinstatement, change, or late-payment fees may apply, and availability or pricing is not guaranteed after cancellation.

Travel services are provided by independent suppliers and are subject to their separate contracts, fare rules, schedules, change fees, cancellation policies, and refund rules. Prices and availability may change until payment is received and confirmed. Government taxes, fuel surcharges, resort fees, baggage fees, and other supplier charges may change or be collected separately.

The traveler is responsible for reviewing all names, dates, destinations, flight details, room types, and other reservation information for accuracy. The traveler is also responsible for passports, visas, identification, entry requirements, health requirements, and arriving on time. Costs caused by incorrect information, missed departures, denied boarding, or failure to meet entry requirements are the traveler’s responsibility.

No refund or credit is guaranteed for unused tickets, missed flights, no-shows, unused hotel nights, unused tours, voluntary changes, early departure, or a traveler’s decision not to participate. Any refund is controlled by the supplier’s written terms.

Travel protection is strongly recommended because deposits and other payments may be non-refundable. Insurance coverage, exclusions, time-sensitive benefits, and claim decisions are controlled solely by the insurance provider. Frances Farlow Travel & Tours, LLC does not determine whether an insurance claim will be paid.
☐ I purchased travel protection. ☐ I declined travel protection. 

Airlines and other suppliers may change schedules, equipment, routes, hotels, activities, or other services. Frances Farlow Travel & Tours, LLC is not responsible for loss, delay, injury, expense, or disruption caused by suppliers or events beyond its reasonable control, including weather, labor actions, government actions, public health events, mechanical problems, natural disasters, or acts of God. Reasonable assistance will be provided when possible, but additional costs are the traveler’s responsibility unless covered by a supplier or insurer.

I authorize the agreed travel charges and acknowledge that valid charges for travel services, planning services, cancellation penalties, and non-refundable payments may not be reversed merely because I changed my mind, completed the trip, was dissatisfied with a matter outside the travel advisor’s control, failed to use a service, or did not purchase travel insurance. I agree to contact Frances Farlow Travel & Tours, LLC in writing and allow a reasonable opportunity to review and respond before initiating a payment dispute. I will not knowingly submit a false, misleading, or improper chargeback for authorized charges or services provided according to the booking agreement. Nothing in this clause waives any right protected by applicable law to dispute fraud, an unauthorized transaction, a duplicate or incorrect charge, or services not provided as agreed.

After the trip is completed, I understand that completion of travel does not create a right to reverse valid, authorized charges. I agree not to request a chargeback solely because the trip is over, because I changed my mind, or because I am dissatisfied with an experience when the contracted travel services were provided or the disclosed cancellation terms applied.

The traveler must promptly report a problem during travel to the supplier and to Frances Farlow Travel & Tours, LLC so there is an opportunity to seek a solution. Supporting documents, receipts, photographs, and written supplier responses should be retained. Complaints submitted after travel will be reviewed, but refunds or credits remain subject to supplier approval and applicable law.

This form, the invoice, itinerary, payment authorization, supplier terms, and any written addendum together constitute the booking agreement. If a supplier term conflicts with this form regarding the supplier’s service, the supplier’s applicable term controls. If any provision is unenforceable, the remaining provisions remain in effect to the extent permitted by law.